cC
crystal C

1 reviews | Active since Dec 2016

07 Dec 2018, 10:13

pathetic speeds and service

Pathetic Pathetic is all I can say, I have reported the slowness of my LTE with your call center on 2 separate occasions, in the 1st month after I took the package with you I reported that my line is so low I cannot even load a damn web page, you guys took the complaint and I have no idea what you did with it because the problem was fixed for 2 weeks and now back to square one. I reported it again on the 23rd of November 2018 and was told by Nkosekhaya Zatu that my issue would be escalated to Cell-C but to date, the issue is still occurring and I still have not received feedback.

Your call center is so busy you hold for more than 20 minutes with no answer. Telkom 2.0 coming here I can see.

Fastest internet my foot (false advertising)

0
Replies (1)
Webafrica
Webafrica's reply07 Dec 2018, 12:07
Official
Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica