PATHETIC SERVICE/NO SERVICE

I just took out a fibre line with you. It hasnt even been a week and already I am having issues. Trying to sort this out on your chats does not work as nobody is helpfull. I spoke to a Sibusiso who just said he will escalate this to vuma tel. If im already having issues now I may as well go back to Afrihost. This is ridiculous. You expect payment immediatley but do not want to provide me with the service immediately. I should have a 20mb line but it seems I have a 2mb line. I did a speedtest and my download speed is 0.07 and uplaod speed 0.44. you have to be kidding me. I work from home and need my internet sorted ASAP. If I need to shame you on every form of social media I will do so every single day until you sort out my internet.