Pathetic service, with whatsapp only for support

My fibre internet connection has been down for three days and the only way to request support is through whatsapp. First you deal with a bot and if it fails to resolve you then get rerouted to a service agent. I dealt with three different people and the last one logged a query with Vumatel last night 18/11/2020 at 21h03. . The vumatel guy was at my gate at 8am and confirmed the issue was with Webafrica. I decided to cancel my service with Webafrica and then someone from retentions called me, promised he will resolve my queries and I can report any issues directly to him in the future. He aparently knew exactly what the issue is because hes an expert and has been dealing with the type of issues I had for long. He explained that in order to resolve the issue, I had to reverse my cancelation which I agreed to. He even went on to send me an email to promise me a discounted price. After some time he called me again to say the issue was resolved, i had to reboot just before 9am. I did the reboot and nothing.... Sent him an email, he ignored, a second one... Still ignored then wben i went back to cancel... Suddenly the email to say its resolved came through. I like to deal witb companies that are straightfoward, and honour customers and at least make a genuine effort to provide a service I pay for. Its been almost 3 hears with Webafrica and its sad that this is the best they can offer.