Pathetic service with no answers

Shocked at their service. Call centre staff really arrogant. Since they've changed over to Telkom there are endless problems. I've topped up twice with the 10 gig day and 10 Gog night ..x 2..since 25 March I'm told I've used it when my payment shows being processed. My monthly usage is 120 gigs and seems to finish before the dndcof the month ..which never happened before with 2 in the household. For last 9 months it Has only been one in the household..and I eoetk in the day. No where can I trace my usage ...just says can't trace my details on app I've been told to download . I then then get harrased by this staff member calling again and again givimgbme the same answer..your ticket has been lodged ....pathetic ...