Pathetic Service, WhatsApp Support Line a Nightmare

I have been a loyal Webafrica customer for almost two decades, but I must express my profound disappointment with the recent service I have received.

In the past three years, the quality of Webafrica's service has deteriorated significantly, and my most recent experience has been nothing short of a nightmare.

Approximately two months ago, I moved to a new address and requested the transfer of my fiber line. The process was marred by an unnecessary dispute over charges, which was eventually resolved in my favor with a credit to my account. However, the troubles did not end there.

One morning, I woke up to find my internet connection had been inexplicably disconnected. After spending an exasperating four hours on Webafrica's technical support line via WhatsApp and speaking to five different agents, I learned that my fiber line had been canceled without any valid reason.

Subsequently, I had to take it upon myself to reconnect my fiber line, which should never have been disconnected in the first place. To make matters worse, Webafrica notified me of a reconnection fee of R575, which is entirely unjustified considering the circumstances.

Furthermore, when I reached out to inquire about the status of my fiber line activation, the agent chose to ignore my inquiries, which is entirely unacceptable behavior for a customer service representative.

As a long-standing customer, I expected much better service and professionalism from Webafrica. I hope this review serves as a wake-up call for them to address these issues promptly and ensure that no other customers have to endure such a frustrating experience.