Pathetic service Webafrica

Called on the 29th April and choose the option 4 for the Billing department to either change my contract or cancel the contract. Spent 28 mins to no avail. Called again on the the 30th and spent 12 mins and was prompted to verify my cell number for an agent to call me back and still awaiting a call from the billing department. Today I used the WhatsApp path, and the last message I received from the WhatsApp agent was "Let me repeat once again we don't make outbound calls however you can call this number ***". Seriously, is this a joke. What pathetic service. Probably just cancel the contract, the question begs, How?