Pathetic service, useless customer service

On the 22 of Feb I made payment to webafrica for my full installment, it's now the 09th of March and my service is still inactive, I was charged a prorated amount on top of this payment I've made but still nothing, I don't know why I'm being charged and I received an email to say the fault has been resolved but nothing was done to resolve it. Where's my refund I requested and where's my call from the supervisor... absolute pathetic service