WM
Wouter M
1 reviews | Active since Sept 2013
29 Oct 2018, 11:46
Pathetic service. No response. ****************
App**** for fiber about 2 weeks ago. Firstly they don't show up for the appointment they made. After the fiber installation eventually took place, I have been billed 3 times. I can't even use there service, as I have not received a router.
Been trying to get hold of their customer service, but to no avail.
Sent Lyle at customer service numerous emails, but no response.
Is this how you ***** money Webafrica? Will you refund me Webafrica?
Helpful (0)
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Replies (1)
Webafrica's replyOfficial
05 Nov 2018, 09:54Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Webafrica's reply05 Nov 2018, 09:54
Official
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica