Pathetic service / no help/ no contact

Absolutely ridiculous!!!! There is no way to get contact with anyone other than whatsapp and it's frustrating!!!! BECAUSE YOU'RE NOT SPEAKING TO SOMEONE!! YOU'RE SPEAKING TO A ROBOT!!!! THE SERVICES HAS BEEN DOWN SINCE 3AM THIS MORNING BUT I STILL HAVEN'T GOTTEN THROUGH TO ANYONE!!! THEY QUICK TO DEBIT YOUR ACCOUNT BUT ABSOLUTELY PATHETIC WHEN IT COMES TO ASSISTANCE!!! THIS COMPANY IS A WASTE Of MONEY!!! I WILL BE LOOKING FOR ANOTHER PROVIDER WHO WILL BE ABLE TO ACTUALLY ASSIST!