Pathetic service, misleading Cancellation policy.

I did get fibre with Webafrica, installation was not as poor as in some of these reviews. However, the internet was not very stable. Many times it would disappear for a few seconds or minutes very randomly. Terrible for zoom calls.

I then changed providers. Logged in to Webafrica and cancelled the service. Swiftly received a 'Your webafrica Service has been cancelled' Fantastic. I was changing providers. After switching providers (no more internet interruptions), I only noticed months later that the webafrica debit order was still continuing. Using their terrible, terrible, terrible, support chat online, I tried to resolve this. The response was 'you only cancelled the router'.

I fought with a new agent every time I logged in to the chat, having to repeat myself each time (no ticket numbering, no email, no follow-up). Eventually someone helped, and said I will be refunded, the service has been fully cancelled. They did not honour the email cancellation confirmations.

The next month, no debit order. Then the following month, another debit order. I reversed it. Eventually I got an email saying I have to pay my invoice for a service that has been cancelled for 8 months. I finally had an email address. The war continues. I have to repeat everything, they do not honour an online cancellation. They do not honour the webchat cancellation. The war continues.