Pathetic service - I want a refund on my Fibre reconnection

I have been trying to get Webafrica to reconnect/activate my account as it was cancelle on the 1st April. I made a payment which was successful and I was then told my a consultant it will take 24hour turn arond time...Utter Bull****! I demand to be reimbursed for my airtime and days wasted to be reactivated as the system shows i'm pedning until God knows when. After how many attempts via whatsapp chat and calling to the offices only to get an abrupt trasnfers back and forth as there provisional departemnt never answers. When I do ask to spoeak to a manager or supervisor i get ignored. I'm runjing a business from home and im loosing my cstomers as I dont have internet access now for days. I was told trhat over the easter I will be activated, Bull**** yet again and offices were closed and also, nobody responded on the whatsapp chat. I am fed up, I,m cancelling with immediate effect...I WANT MY R399 I paid for reminbursed into my account ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!