CS
Carisa S
1 reviews | Active since Apr 2013
02 Jul 2019, 13:42
Pathetic service from Webafrica for problems with emails
Webafrica's support is really non existent. I have a wam email address but lately cannot send emails because they fail to be delivered. I am now on my seventh call to Webafrica, holding the line for 21 min, nothing. Online support is the same. Online someone responded immediately, but then disappeared. I spoke to Cecil yesterday, he assisted me, the call lasted 58 min. No joy.; problem still the same. I asked him to call me today between 12.15 and 1 to which he agreed via email, but that did not happen. Since then I have phoned three times, the phone gets disconnected after about 22 min. This is hugely frustrating.
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Replies (2)
Webafrica's replyOfficial
05 Jul 2019, 12:40 We’re sorry to hear that your Webafrica experience has been less than satisfactory. Please be aware-we no longer respond to queries via Hello Peter, but we would still like to help and improve your Webafrica experience. Kindly email *** call ***. Thank you Webafrica
Webafrica's reply05 Jul 2019, 12:40
Official
We’re sorry to hear that your Webafrica experience has been less than satisfactory. Please be aware-we no longer respond to queries via Hello Peter, but we would still like to help and improve your Webafrica experience. Kindly email *** call ***. Thank you Webafrica
CS
Carisa S's updateReviewer Update
05 Jul 2019, 15:22Thank you Webafrica, but Hellopeter prevents me from seeing the number and email address you have supp**** in your response. I have not had any luck, despite three of your employees "escalating" my problem. I email them on a daily basis.
CS
Carisa S's update05 Jul 2019, 15:22
Reviewer Update
Thank you Webafrica, but Hellopeter prevents me from seeing the number and email address you have supp**** in your response. I have not had any luck, despite three of your employees "escalating" my problem. I email them on a daily basis.