Pathetic service from WEBAFRICA

I am utterly disappointed with this service. Have been a customer for over 2 years now. Since the start of LD...I began having connectivity issues, having to now work from home, is a huge hassle. I contacted WA last Thursday. A ticket was logged with Vumatel this was closed on Fridaymorning. ...after spending more than 3 hours on a call...I got no joy. I was told to try all different channels which I did. Since Monday, I've been trying to call the call centre - hold on for more than an hour...and no answer. And yes...screen grabs of this were sent. I then resorted to FB...still no joy...and then the Whatsapp line. On this line, an agent can respond in 5 hours if you lucky.

Each time a new person comes online...you have to start examining your issue all over again. This is time consuming and takes about 5 to 6 hours in a day.

I cannot do my work, spend additional money on mobile data to keep us connected and not forgetting airtime to make my calls. This is highly insane.

I was told someone will come out to test the router...still nobody has come. Of you cannot sort this out....CANCEL MY SERVICE