Pathetic service from Webafrica

My Vuma internet has been down since the 1st December 2021, every attempt to contact webafrica has failed. I don't understand what kind of ISP has only a whatsapp number for support. It's going on 30 hours that my internet has been down. I have been unable to work, as I require internet to work from home. I am so disappointed and shocked at this pathetic service. I have canceled my package, which webafrica says requires 1 Calender month only allowing me to cancel 1 Feb. I wish I never signed up through webafrica. Money down the drain.