Pathetic service from Webafrica

I recently placed a pre-order for my fibre with Webafrica only to be told that the order is now on hold because another active service or order was detected at my address. Keep in mind this is a new service. I then tried to contact them for more than 3 days via whatsapp and even phone calls to no avail. After eventually chatting to an agent, I was told to ignore the email but my order is still on hold. Its now been almost a week trying to speak to them to resolve this and still I can not get hold of anybody. Honestly the worst decision to pre-order with them!