PATHETIC SERVICE FROM WEBAFRICA

My boss's internet from Webafrica has been off for the last 2 months. You can contact them no help. You do the Whatts app; all they do is log a call. It has been 2 months since his internet has been working, and it seems that Webafrica just does not care. How do you do business like this? It is not that we do not pay for a service we do but there is no service to people. Send a tech team out to go see what the issue is instead of just logging calls. THIS HAS BEEN GOING ON FOR 2 MONTHS. MAY IT IS TIME TO CHANGE.