Pathetic service from Webafrica

I am extremely dissatisfied with Webafrica.

My experience with their service has been nothing short of a nightmare. I recently acquired fibre with Webafrica, expecting a smooth activation on October 1, 2024. However, the activation attempt was made at midnight, and I received an email notification stating that "the service activation attempt was unsuccessful" due to no device being detected. This is utterly unacceptable for a company that claims to provide reliable internet services.

To add insult to injury, my existing fibre connection with my previous ISP has also ceased to function as a result of this mishap. I find myself in a frustrating limbo, without any internet access and no clear communication from Webafrica regarding the next steps. I urgently need someone from their team to contact me about this situation, yet I am met with silence.

Furthermore, the customer service experience has been abysmal. I detest having to deal with chatbots for issue resolution. I've been waiting for over 20 minutes on the WhatsApp chat portal without any response from a real person. It is infuriating that in a time when immediate assistance is crucial, I am left hanging by an automated system that does little for my needs.

Webafrica's lack of effective customer support and failure to properly activate my service have left me questioning their reliability as an Internet Service Provider. If you are considering Webafrica for your fibre needs, I would advise you to think twice before making the same mistake I did.