1 reviews | Active since Oct 2014
Pathetic Service from Webafrica
To whom it may concern,
Please note that I received an SMS notifying me that my account has been suspended due to payment failure.
I have tried contacting you telephonically since 10 AM (24 December 2018) and have been on hold for over 30 minutes.
I signed up for Fibre on 29 November 2018 and to date I have not received the service that I signed up for. I have spent over 200 minutes on the telephone with technical support and to date the issue that I am having has not been resolved (even after a replacement router was delivered).
The level of service provided is pathetic. Consultants have said that they will contact you back after further investigations however they do not.
Please can you stop sending emails and rather contact me telephonically, as it is really frustrating not getting responses timeously and effectively.
How can you expect to get paid when you don't provide the service that was signed up for?
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica