Pathetic service from Webafrica

Do not make the same mistake I did by switching to Webafrica, they promised to have my fibre line activated and up and running on 1 July 2024 and they did not keep their promise. I have been trying since 8am yesterday, 1 July, 2 days now, to get help and they do not respond, today I had the displeasure of speaking to one of their sales agents who blatantly said that management is not available to handle client complaints. I must use the Whatsapp line which does not work, yesterday, I logged my request on WhatsApp at 8am and only got a response after 2pm in the afternoon, for an urgent query.

I am now trying to cancel my line to move back to my previous PSP and I cannot get help from anyone at Webafrica, the excuse is that they are inundated with requests, which probably speaks to their pathetic service. Because when I try to contact my previous PSP they answer and assist within minutes, so what is Webafrica's excuse?

Now I am waiting for 2 days and no fibre line, I work from home so need this urgently and no one helps Webafrica you are now guaranteed I will never be a client of yours and I will gladly share this over social media.