Pathetic service from web africa

I contacted web africa on the 24 June to tell them we wanted to cancel because we were looking for cheaper Fibre. They said they could price match a cheaper Fibre that we found. So they offered me on the current package that we are on, a cheaper amount than what we are currently paying. So I agreed to that, and asked the consultant when this would take place from, end of June or end of July. She said end of June. Come end of June and we are debited the old amount anyway. So I contact them today via WhatsApp and tell them my complaint, just to be told you through to the wrong department, I'm going to transfer you. I chose billing, so, don't know how I was in the wrong department, but ok..... I wait and wait and no consultant gets back to me. So I message again, get a new consultant tell her the story alllll over again and she says, I had to give a months notice for the new amount and it would only be debited the next month. I Siad so so was I not informed of this, she says my apologies. I said I want this matter escalated coz I'm not leaving it here, she transfered me without telling me, to the SALES department. Didn't know that till I explain the whole situation again and she says you at sales I need to transfer you to billing!!!!! How pathetic is their service???? I am so livid right now. Now I'm through to a consultant who asked me if I don't mind holding a bit while she reviews and checks my information. Maybe this time I will get a resolution, but im not holding my breath