Pathetic Service !!!

Pathetic customer service live chat aswell as calling to the contact centre even a email nobody wants or tries to assist. Everyone passes the buck. Let's started by me wanting or logging a request to be credit for down time from *** - 17/2/2020. My modem had a red light could not get internet connection I took the sim card out placed it in another device still no luck even after a live chat agent advised me how to troubleshoot no luck. So I logged a ticket nobody can help they must send the request to Telkom I wait and wait till the afternoon of the 17/2/2020 miraculously the internet gets connected. Still waiting for Telkom to provide feedback to Webafrica to provide me reason for my down time. Today is the 5 March still nobody of Webafrica has the decency to call me and give me feedback. Yet every month you take my money but you don't deliever the service as Marketed Super fast internet maybe you should keep this to customer service too. I feel so angry this was the last resort as clearly nobody of webafrica wants to assist. They send me lame excuses my down time was due to loadshedding lol how maybe if I had loadshedding 24 hours a day 7 days a week then yes lol.

I want this matter sorted out ASAP