Pathetic service

So where do i begin, im so disappointed in thr service i received from webafrica, i signed up with them if im not mistaken in November, first month was free, i was told there after i will pay monthly, i can log on to my client portal to check payments due and make payments, i was emailed in march to make a payment of 578 to avoid cancelation fee, i then did so, i went online made the payment, there after i checked and no amount due on my app, now my service cancelled,because they couldn't communicate, after i chatted and emailed so many people and not one of them advised me on tje **** information i received today, i went on messenger bird and the agent that assited me was no helpfull, after trying to advise her on numerous occasions that i was not at fault she continues not to hear me out, i chose this sevice because i was recommended, now i must pay reconnection fee because web africa never did not do their job.. I work from home, the down time of loadshedding and now this situation will diff be the result in me loosing my job..

I think its so unfair i need to pay for their incompetence..

I signed my sister up, paid 150 January, and up to date u guys too the money and didnt even install nothing, no communication

Pathetic