Pathetic service

I placed an order, the technician came out and did the installation on Friday. I was advised by the technician and the website it would take 24 hours and then I would receive an sms to activate my line. Up until now I have not received an sms. I tried to call and the first agent advised he would transfer me, I was transferred and then the phone just went dead afterwards. I called back and spoke to the 2nd agent advising him i want to speak to a manager and he said just hold please, i was holding on the line and the call ended. I tried to call back and I can't even get through to anyone. I tried the WhatsApp chat service they offer and to no use at all. I spoke to 3 different agents on WhatsApp, advising them of my query and they did the same thing, I'll transfer you to the provisioning team, I am still waiting to be transferred. I then requested to speak to a manager again and nothing, I then get this automated text tht says "I am trying to connect you to one of our online agent's" or "let me reconnect you to the live chat agent you were chatting too" and nothing happens, I sent emails and nothing. I am still waiting to be assisted. The service is pathetic and the incompetence of the agents is beyond me. Every time I request to speak or be contacted by a manager the agents just go silent. What BULL**** is this!!!!