PATHETIC SERVICE

I requested a Vuma line on 25 April 2024. Payment was made immediately. To date no installation. 3 months later, no correspondence unless you call or do the live chat! The person who offered me the service was Melanin(Lucky). After I paid on the 25th of April I received no response from him. My calls and messages was ignored. I received no calls after the 5 days as per agreement. Their website where you correspond with bots is the worst experience ever! The agents cut your call within 2 minutes and end the live chat Siseko Mda did not respond to my messages and ended the call on the 9th of May. My query is supposed to be resolved within 48 hours. What a joke the turnaround time is. I have been told query escalated to management to date no one has bothered to call. Escalated by agents Siko B, ref ***, Vuyiswa R, Kogopolo M, Asanda Zibi, the list goes on... At this point, after 3 months I know all your agents. I demand my refund today. Payment was done 25 April 2024. Today is the 9 July 2024. Your customer service is non existent.