Pathetic service- disappointed

Since moving from ADSL to Fibre the service went downhill…I have been with webafrica close to 20 odd years!! And this is worst service ever… I pay one amount to webafrica but seems I need to sit between the fibre suppliers and the ISP to get issue resolved the they blame each other…. I called a lady today in sales ( after struggling with the bot on the WhatsApp line and not being queued to a person) I explained to her the situation and asked for a number she refused referee me back to the app .. I asked for manager or supervisor and she said she IS NoT ALLOWED?!??!? to give that information out.. is this the type of service webafrica strives to give ? Go back to basics WEBAFRICA !!! Get a contact number/call centre- give clients the option how to interact! the BOT is not a solution and to reset a persons line does NOT ALWAYS resolve the issue long term