Pathetic service delivery and poor communication

I had a connection line with webafrica for over a year now. Changed homes and All I needed was a home change which was initially set in motion. only to later find out AFTER I had done a follow up several times that the lines 2 and 3 cannot be processed. No communication from them whatsoever. Constant back and forth messaging with different agents Because they won't call you. Now advised I have to set up LTE, once again having to follow up with them 3 days later on how far the process is only to find out that RICA documents need to be submitted prior to it being processed. Had I not contacted them I wouldn't have known as this was not communicated with me from the very beginning. This back and forth has been going on for over 2 weeks now, all they do is transfer you from agent to agent. Pathetic service delivery