PATHETIC SERVICE DELIVERY

It has now been 12 days since I requested Webafrica to move an existing fibre line to a new address, and the level of service I have experienced is beyond unacceptable.

I contacted Webafrica on 30th March to relocate an EXISTING fibre connection, yet at no point was I informed that the package I initially selected was NOT AVAILABLE IN MY AREA. This is basic information that should have been communicated upfront, not discovered after the fact — if at all.

To make matters worse, I was DEBITED R479 on 31 March for a service that, to this day, has not been delivered. The only communication I’ve received is a generic “order received” confirmation — no updates, no timelines, no accountability.

Let’s be clear:

* I already have a router * I have been a Webafrica customer for over a year * No installation or delivery is required * This was a simple request to **port an existing line**

Yet somehow, 12 days later, nothing has been done.

We are now well into the month, 13 DAYS INFACT, and I have effectively paid for a service I cannot use. I’ve had to spend additional money out of pocket just to stay connected — all because of Webafrica’s complete FAILURE to act.

The service delivery is so poor that, quite honestly, one would get better efficiency at Home Affairs — and that says everything. At this point, it genuinely feels like I would have a better chance of getting my internet connected if I app**** for a job at Webafrica and did it myself.

Billing customers without delivering a service, coupled with zero communication and excessive delays, is ABSOLUTELY PATHETIC. There is no excuse for this level of inefficiency.

I am extremely dissatisfied and would rate this experience a -5 if it were possible. To anyone considering Webafrica: do your research. They will take your money promptly, but delivering the service appears to be optional.

This situation needs to be resolved immediately, along with appropriate compensation for the time and money lost due to your failure to provide service.