Pathetic service

Pathetic service. I waited months for my fibre connection to be moved to my new address without regular feedback throughout the process. I decided to go with a new ISP as no one kept me updated. Then all of a sudden webafrica processes my order. So now my new ISP cannot complete the order.

Also the moving feature cancels your service and the orders a new one. Then they want to deliver another router eventhough I have one already. This is not moving a service to a new premises.

I then requested to cancel and the agent escalated to management. Not sure what this is supposed to mean as I am still waiting for a response. They dont respond to email and the WhatsApp bot is useless.