Pathetic service

Be careful before upgrading with WebAfrica to their fibre packages. I am currently on a LTE package with them and kept getting messages that I am eligible for faster internet. So a few months ago I decided to apply for fibre. I only managed to get it installed at my apartment yesterday due to the complex only going live a week ago. Now WebAfrica is telling me that I will be billed end of this month for the fibre which I can’t make use of yet due to not having the router yet as well as for the LTE package. I asked if they could hold off on the fibre till end of the month and they tell me that I have to pay because my fibre service is active. How can my service be active if I can’t make use of it? Also why couldn’t I be contacted to ask when I would like to have my service started? Since the time I app**** I haven’t received any feedback or correspondence from WebAfrica, only from the external technician who installed the fibre. The service is seriously pathetic