Pathetic service company should be closed

My experience with webafrica / vumtel My mood right now highly frustrated... I app**** for fiber in September 2021 On the 15th of September a technician came home to install fiber the installation was incomplete j was told by the technical he will be back the following day to complete the job a few weeks had passed an I had heard from anyone... I tried to contact webafrica and vumatel with various reference number to my name... Still no joy... On the 4 Nov a technician rocked up at my home to complete the job he left without completing... The 1st technician left cables on the road side all open to the public.... I have never received such pathetic service in my life....they ask you to pay before installation so I paid the monies....no feedback no customer service no nothing from these people... How do they run their business God only knows... I am utterly disappointed... I eventually asked for my money back the consultant said 14 day.... They dnt even ask what went wrong hope can we rectify ourselves.... Today marks the 14 for the refund which I did not receive.... I pot a post on vumatel Facebook.... A lady called me to say he will assist me she replaced the order and said I will receive a message to pay but I must ignore as I have already paid she said he will call me back I haven't heard from her again... Webafrica keeps emailing me to pay I have no idea how to get money back or the fiber connected...im sure I'm not the only one that these people have ******.... Totally unsatisfied client...