Pathetic service. **** company

I contracted fire network from this **** company (Webafrica) since 2021 till now, and unfortunately, it did not meet my expectations. On 14/11/2024, I experienced a network down, no internet. On Friday 15/11/2024 I contacted webchat which took me from pillar to post until I ran out of data I bought. I bought data and tried again, I chatted with Gcobisa who took me through a long process and it never helped. My reference to this is #***. She later transferred me to Catherine who also took me through the whole process after asking me all my details but it did not work. After realising that it’s not working she told me that I’m at the wrong department. She then said she is transferring me to Support team and they will contact me soon I’m still waiting even today. Despite my attempts to reach out for clarification and resolution, I have not received a satisfactory response. This experience has caused significant inconvenience as it delayed my project in helping my Dyslexic child in his exams and resulted in additional data costs. I expected a higher level of service based on Webafrica's reputation and prior experiences. I would appreciate it if you could address this issue promptly. I am seeking a full refund for this month and cancel my subscription with immediate effect. This is what I emailed to these ****mers. Later I was told that I am owing and my service is suspended. But I have returned the router and stopped the debit order as well.