Pathetic service/****** by webafrica

I have made a payment to reconnect on 23 December. The agent at the time said this was all I needed to pay to get reconnected. Yesterday I received a message to say I need to pay R65 or they will switch my line off. I spoke to Sandile M who said there is nothing she can do as I need to pay the R65 I then told her how to as this not discussed prior I also paid for a full months service and only get access to a weeks service. She again refused to hear me. I asked to speak to a manager who she refused to put me through to. I am forced now to go to hello Peter and I will continue posting on every other platform about this till it gets resolved. From here I will contact the CPA as the service I paid for is not being delivered and I am clearly being ******. Again I need a manager to sort this issue out seeing that a contact centre agent refuses to. This is why people get upset with call centre agents cause they have no want or need to assist yet they should be focused on keeping the customers happy but instead they just give robotic responses.