Pathetic service

I have an issue with my internet, it is intermittent on and off. Webafrica has no phone contact for customers, no email. Only Whatsapp. I have just spent almost 3 hours trying to resolve the problem. I am working and can't spend all this time online with them. Now they want me to connect my laptop, but I am not there to do so. My wife uses the internet working from home. This is the worst support you can get . Will be changing service provider as I cannot live with this frustration anymore.