Pathetic Service and still no internet

WebAfrica is the worst service provider when it comes to delivering customer service. You can ONLY get assistance via WhatsApp, and here the agents take their time to respond and transfer you to another agent without as much as a **** you and then being disconnected or the chat is ended and you have to start the whole god damn process again. I've been without internet for two days because i cant access my data and they have absolutely nothing to assist except transfer my chat and end my chat. I cant wait to change to a different service provider. DO NOT WASTE YOUR TIME with them.

[05:40, 11/2/2020] WebAfrica Supp: Let me try to reconnect you to the Live Chat agent you were chatting to, please hold a moment... [05:45, 11/2/2020] WebAfrica Supp: Oh dear, unfortunately it seems the agent who you've been transferred to is no longer available. I have sent a call back request to our agents and they will contact you back on Whatsapp soon. Our office hours are 7am - 9pm, Monday to Friday and 8am - 6pm on Weekends. In the meantime, perhaps I can help you with your query? Type 0 to see the main menu or just ask me your question and I'll see if I can search for the answer. [07:15, 11/2/2020] Jacques Reed: 1 [07:15, 11/2/2020] WebAfrica Supp: Thanks, let me take a quick look for you... [07:15, 11/2/2020] WebAfrica Supp: Great news! You have the following services available in your area:

Fibre is Available! Click on the link below to check out our packages and sign-up today. https://www.webafrica.co.za/fibre?addresslat=-26.253493&addresslng=28.129863&utm_source=chatbot&utm_medium=link&utm_campaign=chatbotsearch

LTE is Available! Click on the link below to check out our packages and sign-up today. https://www.webafrica.co.za/lte?addresslat=-26.253493&addresslng=28.129863&utm_source=chatbot&utm_medium=link&utm_campaign=chatbotsearch

[07:15, 11/2/2020] Jacques Reed: 0 [07:15, 11/2/2020] WebAfrica Supp: 0: Main Menu. 1: Check available internet services/products in your area. 2: Troubleshoot your internet connection. 3: Check if you're affected by any network outages. 4: Get transferred to one of our agents and chat via Whatsapp. 5: Check the status of your line fault. 6: Search our Knowledgebase Articles for assistance. 7: Close your existing session and start a new one. 8: Get your latest Statement & Invoices [07:16, 11/2/2020] Jacques Reed: 4 [07:16, 11/2/2020] WebAfrica Supp: Thanks Jacques Reed. Please choose the appropriate option below so that we may direct your chat to the correct department.

1: I have a billing enquiry. 2: I want to order a service. 3: I have a connection/speed issue and need assistance. [07:16, 11/2/2020] Jacques Reed: 3 [07:16, 11/2/2020] WebAfrica Supp: To help us assist you quicker, please choose one of the following reasons for this enquiry:

1. My internet is down 2. My internet is slow 3. Other [07:16, 11/2/2020] Jacques Reed: 3 [07:16, 11/2/2020] WebAfrica Supp: Thanks Jacques Reed, please hold while I connect you to one of our Live Chat agents...

You can end the Live Chat session at any time and revert back to the Bot by typing ENDCHAT. [07:37, 11/2/2020] Jacques Reed: Hallo [07:37, 11/2/2020] WebAfrica Supp: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [07:58, 11/2/2020] Jacques Reed: Endchat [07:58, 11/2/2020] WebAfrica Supp: Live Chat session ended. Your reference for this session is #410360. Press 0 for main menu. [07:58, 11/2/2020] Jacques Reed: 0 [07:58, 11/2/2020] WebAfrica Supp: 0: Main Menu. 1: Check available internet services/products in your area. 2: Troubleshoot your internet connection. 3: Check if you're affected by any network outages. 4: Get transferred to one of our agents and chat via Whatsapp. 5: Check the status of your line fault. 6: Search our Knowledgebase Articles for assistance. 7: Close your existing session and start a new one. 8: Get your latest Statement & Invoices [07:58, 11/2/2020] Jacques Reed: 4 [07:58, 11/2/2020] WebAfrica Supp: Thanks Jacques Reed. Please choose the appropriate option below so that we may direct your chat to the correct department.

1: I have a billing enquiry. 2: I've received all the components necessary to go online but need help setting them up. 3: I need an update on my order, delivery or installation. 4: I want to order a service. 5: I have a connection/speed issue and need assistance. [07:58, 11/2/2020] Jacques Reed: 5 [07:58, 11/2/2020] WebAfrica Supp: To help us assist you quicker, please choose one of the following reasons for this enquiry:

1. My internet is down 2. My internet is slow 3. Other [07:58, 11/2/2020] Jacques Reed: 3 [07:58, 11/2/2020] WebAfrica Supp: Thanks Jacques Reed, please hold while I connect you to one of our Live Chat agents...

You can end the Live Chat session at any time and revert back to the Bot by typing ENDCHAT. [08:02, 11/2/2020] WebAfrica Supp: Derik Engelke: Hi there, my name is Derik Engelke, how can I assist you today? [08:02, 11/2/2020] Jacques Reed: Hi Derik. How are you? [08:02, 11/2/2020] Jacques Reed: I really hope you can help me I'm so frustrated. [08:03, 11/2/2020] WebAfrica Supp: Derik Engelke: Hi [08:03, 11/2/2020] WebAfrica Supp: Derik Engelke: I am wel thank you? [08:03, 11/2/2020] WebAfrica Supp: Derik Engelke: Why are you frustrated? [08:04, 11/2/2020] Jacques Reed: I cannot access my internet since yesterday. [08:04, 11/2/2020] Jacques Reed: [11/01, 08:16] Jacques Reed: Please can you check my account. My new data kicked in today however I can't connect. Received a message saying I reached my cap. [11/01, 08:17] Jacques Reed: *** is the email address [11/01, 08:17] Jacques Reed: ***@mtn [08:04, 11/2/2020] Jacques Reed: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press 1 to reopen chat, Press 2 to rate your experience with Mziwothando Tukuta or press 0 to return to the main menu. [08:05, 11/2/2020] Jacques Reed: That is yesterdays chat, however I still have a no internet access on my internet. [08:05, 11/2/2020] WebAfrica Supp: Derik Engelke: checking [08:06, 11/2/2020] Jacques Reed: Mziwothando Tukuta: Will have to escalate the issue, It shows that the data has been allocated for the New Month [08:06, 11/2/2020] Jacques Reed: The agent who assisted me yesterday. I don't know how far the escalation is. [08:07, 11/2/2020] WebAfrica Supp: Derik Engelke: is the mode light blue on the router? [08:07, 11/2/2020] Jacques Reed: Yes it is [08:11, 11/2/2020] WebAfrica Supp: Derik Engelke: And you are at thge rica location and the apn settings are correct? [08:11, 11/2/2020] Jacques Reed: Yes I am, 14 Fourth Avenue. APN settings are also correct yes. [08:18, 11/2/2020] Jacques Reed: APN settings are ws.webafrica.fwa [08:22, 11/2/2020] WebAfrica Supp: Derik Engelke: okay [08:22, 11/2/2020] WebAfrica Supp: Derik Engelke: checking if there was any faults logged. [08:23, 11/2/2020] Jacques Reed: Thanks. Mzwiwothando said that he would escalate the call, but the only ref# that I got was the one I posted earlier. [08:33, 11/2/2020] WebAfrica Supp: Derik Engelke: please give me the ref again thx [08:33, 11/2/2020] Jacques Reed: (*** [08:45, 11/2/2020] WebAfrica Supp: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [08:45, 11/2/2020] Jacques Reed: Derik? [08:47, 11/2/2020] Jacques Reed: Derik, are you there? [08:48, 11/2/2020] WebAfrica Supp: Let me try to reconnect you to the Live Chat agent you were chatting to, please hold a moment... [08:53, 11/2/2020] Jacques Reed: Hello??? [08:53, 11/2/2020] WebAfrica Supp: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [08:59, 11/2/2020] WebAfrica Supp: Taswell Adonis: Hi there, my name is Taswell Adonis, how can I assist you today? [08:59, 11/2/2020] Jacques Reed: Hi Taswell [08:59, 11/2/2020] WebAfrica Supp: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [09:00, 11/2/2020] Jacques Reed: I am EXTREMELY angry!!!!!!!!!!!! [09:00, 11/2/2020] WebAfrica Supp: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [09:07, 11/2/2020] Jacques Reed: hello [09:07, 11/2/2020] WebAfrica Supp: I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT. [09:08, 11/2/2020] Jacques Reed: endchat [09:08, 11/2/2020] WebAfrica Supp: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press 1 to reopen chat, Press 2 to rate your experience with * or press *0 to return to the main menu. [09:08, 11/2/2020] Jacques Reed: 1 [09:08, 11/2/2020] WebAfrica Supp: Let me try to reconnect you to the Live Chat agent you were chatting to, please hold a moment... [09:10, 11/2/2020] WebAfrica Supp: Taswell Adonis: We have noticed you have not responded, kindly note we will be closing this chat. If, however, you do require further assistance please do not hesitate to get in touch. You are welcome to open up a new chat Thank you for contacting Webafrica. Have a lovely day further. Stay safe and keep well [09:11, 11/2/2020] Jacques Reed: i havce responded [09:11, 11/2/2020] WebAfrica Supp: Sorry, I wasn't unable to determine what you would like to do, please choose an appropriate option from the menu below.

0: Main Menu. 1: Check available internet services/products in your area. 2: Troubleshoot your internet connection. 3: Check if you're affected by any network outages. 4: Get transferred to one of our agents and chat via Whatsapp. 5: Check the status of your line fault. 6: Search our Knowledgebase Articles for assistance. 7: Close your existing session and start a new one. 8: Get your latest Statement & Invoices [09:11, 11/2/2020] Jacques Reed: what the **** [09:11, 11/2/2020] WebAfrica Supp: Sorry, I wasn't unable to determine what you would like to do, please choose an appropriate option from the menu below.

0: Main Menu. 1: Check available internet services/products in your area. 2: Troubleshoot your internet connection. 3: Check if you're affected by any network outages. 4: Get transferred to one of our agents and chat via Whatsapp. 5: Check the status of your line fault. 6: Search our Knowledgebase Articles for assistance. 7: Close your existing session and start a new one. 8: Get your latest Statement & Invoices [09:11, 11/2/2020] Jacques Reed: 4 [09:11, 11/2/2020] WebAfrica Supp: Thanks Jacques Reed. Please choose the appropriate option below so that we may direct your chat to the correct department.

1: I have a billing enquiry. 2: I've received all the components necessary to go online but need help setting them up. 3: I need an update on my order, delivery or installation. 4: I want to order a service. 5: I have a connection/speed issue and need assistance. [09:13, 11/2/2020] Jacques Reed: 5 [09:13, 11/2/2020] WebAfrica Supp: To help us assist you quicker, please choose one of the following reasons for this enquiry:

1. My internet is down 2. My internet is slow 3. Other [09:13, 11/2/2020] Jacques Reed: 3 [09:13, 11/2/2020] WebAfrica Supp: Thanks Jacques Reed, please hold while I connect you to one of our Live Chat agents...

You can end the Live Chat session at any time and revert back to the Bot by typing ENDCHAT. [09:18, 11/2/2020] WebAfrica Supp: Oh dear, unfortunately it seems the agent who you've been transferred to is no longer available. I have sent a call back request to our agents and they will contact you back on Whatsapp soon. Our office hours are 7am - 9pm, Monday to Friday and 8am - 6pm on Weekends. In the meantime, perhaps I can help you with your query? Type 0 to see the main menu or just ask me your question and I'll see if I can search for the answer. [09:19, 11/2/2020] Jacques Reed: are you kidding me [09:19, 11/2/2020] WebAfrica Supp: Sorry, I wasn't unable to determine what you would like to do, please choose an appropriate option from the menu below.

0: Main Menu. 1: Check available internet services/products in your area. 2: Troubleshoot your internet connection. 3: Check if you're affected by any network outages. 4: Get transferred to one of our agents and chat via Whatsapp. 5: Check the status of your line fault. 6: Search our Knowledgebase Articles for assistance. 7: Close your existing session and start a new one. 8: Get your latest Statement & Invoices [09:19, 11/2/2020] Jacques Reed: 4 [09:19, 11/2/2020] WebAfrica Supp: Thanks Jacques Reed. Please choose the appropriate option below so that we may direct your chat to the correct department.

1: I have a billing enquiry. 2: I've received all the components necessary to go online but need help setting them up. 3: I need an update on my order, delivery or installation. 4: I want to order a service. 5: I have a connection/speed issue and need assistance. [09:19, 11/2/2020] Jacques Reed: 5 [09:19, 11/2/2020] WebAfrica Supp: To help us assist you quicker, please choose one of the following reasons for this enquiry:

1. My internet is down 2. My internet is slow 3. Other [09:19, 11/2/2020] Jacques Reed: 3 [09:19, 11/2/2020] WebAfrica Supp: Thanks Jacques Reed, please hold while I connect you to one of our Live Chat agents...

You can end the Live Chat session at any time and revert back to the Bot by typing ENDCHAT.