PATHETIC SERVICE AND OVERCHARGING

I was called by a Webafrica sales person on 4 September 2024 who offered me a cheaper fibre line at my house since I have been a valued customer with an LTE router for more than two years. Yesterday the debit order went off and they are charging me extra for one month notice fee of R699 for my LTE line as well as R250 for moving house, which I did not. They even charged my pro rata for who knows what in September. WHY should I pay for their incompetence and a notice fee for one month if they offered me a deal and I am still with them??? And if I want to cancel my contract now with them, I have to pay an extra R1 000 cancellation fee. I have been holding for assistance this whole morning on their Whatsapp and the service is pathetic. Even if you call they will put the phone down in your ear or just don't answer.