PATHETIC SERVICE AND NO SUPPORT

I ORDERED MY VUMATEL FIBRE, VUMATEL HAS INSTALLED ALREADY...THEY ARE FAST...HOWEVER I HAVE BEEN TRYING TO SPEAK TO A WEBAFRICA CONSULTANT VIA THERE PATHETIC WHATSAPP SYSTEM AND NOBODY RESPONDS.......ALL I WANT TO KNOW IS WHEN AND HOW THE FIBRE WILL BE ACTIVATED!!!!!!!!!!!