Pathetic service and NO follow through or convenient point of contact

arranged to move premises in July, and upon new premises was informed Openserve is not available I have to move to a new provider, once all was sorted I was informed Openserve will be cancelled and new provider will be activated. 1 August Openserve is debit R599 whilst this should have been cancelled and the new provider not paid. Its been an utter nightmare with the service whatsapp chat line as they do not take calls or return calls, emails are not responded to and I am still sitting with an issue that should have been resolved. The entire experience has left me disgusted and out of pocket. Taz, Naeema, Heinrich, Natasha, Gift, Moleboheng, Tebogo, Rabia, Nompumelelo, Leon... Every single agent I have been in contact with... I need this Openserve cancelled as arranged and my money reversed so new provider can be paid. Web Africa redirected my connection to this provider yet sets me in an inconvenience as they cannot follow through on a simple instruction. And nobody bothers to make contact to get this issue resolved.