Pathetic Service and *********** staff at Web Africa

i had done an online application for fibre, which i was told is available in my area, all i need to do is complete the process and wait 14days which i did, but everyday i checked up to see if all was on track as i had to cancel my previous ISP, to join them so i do not pay double. on the 13th day i get told there is no fibre yet in our area since then i have made several attempts to contact management, and have requested call backs and received nothing. today 23/02/2021 i receive an email stating that due to Vumatel their will be a price increase this is unacceptable, i had made a request the 14day time period as per there Ts and Cs has not been adhered to, so there is no reason for me to be getting these mails also they say they have a super fast whatsapp line ( it sometimes takes 24hrs for them to answer ) the only line you can get a hold of is the sales line so they only sell but have no idea what service is to a customer