PATHETIC SERVICE and *********** STAFF

I have been trying to get a substantial answer from a Call center agent regarding this migration fro the last 3 weeks! I put in a cancellation request via my customer zone on the 10th October because it must be done by the 21st October. I receive an email response on the 21st to CHECK if my query was handled! I called in last week to find out why they are not offering me a certain package that i know is available instead of this exorbitant one automatically allocated to me, only to be told no we can change it, it just defaults to the highest package? I mean really so if the other customers dont call in they wont know they have other options. yesterday I try and logon to the Whatsapp chap, OMW what a load of **** i am still waiting for them to resolve!!! or just say yes it can be changed to the package you want cos now its too late to cancel.... But nothing one person logs you to another person who logs you to another person! This morning i get a sms to contact the courier with my waybill number? WHAT WAYBILL NUMBER FOR WHAT????