Pathetic service and False information

I changed from credit card payment to debit order on the 29th of December, I was not sure if the debit would go off. So I contacted web africa via live chat. The agent assured me that the debit order will go off on the 1st of Jan ( a public holiday ), to my surprise I got 3 messages after the 1st that my internet will be suspended. This agent gave me false information and because of that I could not work. web africa gave me a link to pay only after my internet was cut off. I think im going to cancel this and go to another service provider. The agents name is Ricardo Tango. This is unacceptable.