Pathetic service and even worse "help"

I would give 0 stars if I could. In an environment of WFH, a service provider has a greater than usual obligation to keep the promised and paid-for service running. My Webafrica fibre in Constantia, Cape Town has been down for close to 24 hours. They actually admit on the phone that their own service is pathetic with a waiting time of 20 minutes - for goodness' sake hire more people. The "much quicker" WhatsApp service advertises a waiting time of 5 minutes. That's a joke. 10 minutes and counting ... No doubt they will blame Frogfoot but if you don't tell me that when I call how do I know?