Pathetic service agents web Africa and Vumatel

The world worse customer service agents available. I come from the same type of job description. Knowing that there are people who have no customer service experience or ethics or consideration. I spoke to 5 agents i a matter of 3 days and every chat session was never resolved. Until the 4th day where now I was told it the weekend n they don't wrk. We are paying for a service and require assistance because the money will. Always be debited regardless of the status of the account.. No connection now 5days. I like to see if Vumatel and web Africa contacts me this week.