Item: Webafrica
Rating: 1
Author: Deon S

Webafrica's replyOfficial

12 Mar 2026, 14:55

Hi Deon, thank you for sharing your feedback. We understand how frustrating technical issues can be, and we appreciate you bringing this to our attention. We’re actively working on improving our service and support processes to ensure quicker responses and smoother resolutions for our customers.

Your feedback helps us identify where improvements are needed, and we’re committed to making these changes so that your experience and that of all our customers, is better moving forward.

Warm regards,
Webafrica Crew

Webafrica's reply12 Mar 2026, 14:55

Official

Hi Deon, thank you for sharing your feedback. We understand how frustrating technical issues can be, and we appreciate you bringing this to our attention. We’re actively working on improving our service and support processes to ensure quicker responses and smoother resolutions for our customers.

Your feedback helps us identify where improvements are needed, and we’re committed to making these changes so that your experience and that of all our customers, is better moving forward.

Warm regards,
Webafrica Crew

DS

Deon S's updateReviewer Update

17 Mar 2026, 12:02

I must admit if there is one thing Webafrica is good at it is making promises. My problem has still not been solved and t5hat after speaking to 6 or 7 agents since last Monday. I definitely are not going to spend another couple of hours sitting waiting for someone to reply to me on whatsapp and then have to explain the same problem over again after I have done hat just about every day since last Monday. At this stage it will probably be much less stress if i just find another ISP. Your whatsapp system sucks and will cost you clients.

DS

Deon S's update17 Mar 2026, 12:02

Reviewer Update

I must admit if there is one thing Webafrica is good at it is making promises. My problem has still not been solved and t5hat after speaking to 6 or 7 agents since last Monday. I definitely are not going to spend another couple of hours sitting waiting for someone to reply to me on whatsapp and then have to explain the same problem over again after I have done hat just about every day since last Monday. At this stage it will probably be much less stress if i just find another ISP. Your whatsapp system sucks and will cost you clients.

Webafrica's replyOfficial

17 Mar 2026, 12:51

Hi Deon. We understand how frustrating it can be to repeatedly explain the same issue to multiple agents and experience delays in getting a response, especially when you’ve been trying to resolve this since last Monday. We recognise the inconvenience this has caused and the impact it can have on your day-to-day activities, and we appreciate you taking the time to share your experience.

To assist you more efficiently, please send us a direct message on Hello Peter with a detailed description of your issue, includinellg your email address and cphone linked to the account in question so we can locate it. Alternatively, you can provide your Webafrica account number. This will allow our team to address your case promptly.

Warm regards,
Webafrica Crew

Webafrica's reply17 Mar 2026, 12:51

Official

Hi Deon. We understand how frustrating it can be to repeatedly explain the same issue to multiple agents and experience delays in getting a response, especially when you’ve been trying to resolve this since last Monday. We recognise the inconvenience this has caused and the impact it can have on your day-to-day activities, and we appreciate you taking the time to share your experience.

To assist you more efficiently, please send us a direct message on Hello Peter with a detailed description of your issue, includinellg your email address and cphone linked to the account in question so we can locate it. Alternatively, you can provide your Webafrica account number. This will allow our team to address your case promptly.

Warm regards,
Webafrica Crew

Webafrica's replyOfficial

18 Mar 2026, 08:01

Good morning, Deon.

As a follow-up regarding the above. Please advise whether you still need any further assistance from us via private message.

Warm regards,
Webafrica Crew

Webafrica's reply18 Mar 2026, 08:01

Official

Good morning, Deon.

As a follow-up regarding the above. Please advise whether you still need any further assistance from us via private message.

Warm regards,
Webafrica Crew

DS

Deon S's updateReviewer Update

18 Mar 2026, 09:54

I have done what you suggested and still no luck. This is the error message I get from whoever I tried to reply/mail to ---

***

Subject: Test 5

Remote Server returned: '550 5.7.1 [ESA] Sender blocked.'

DS

Deon S's update18 Mar 2026, 09:54

Reviewer Update

I have done what you suggested and still no luck. This is the error message I get from whoever I tried to reply/mail to ---

***

Subject: Test 5

Remote Server returned: '550 5.7.1 [ESA] Sender blocked.'

Webafrica's replyOfficial

18 Mar 2026, 09:56

Hello Deon. Our teams have responded to your latest 1-star review to address the above comment and to confirm the action taken to assist.

Warm regards,
Webafrica Crew

Webafrica's reply18 Mar 2026, 09:56

Official

Hello Deon. Our teams have responded to your latest 1-star review to address the above comment and to confirm the action taken to assist.

Warm regards,
Webafrica Crew

Pathetic service