Pathetic Service

Item: Webafrica
Rating: 1
Author: Vishaan S

The level of service I have received from webafrica is appalling. I have app**** for a Fibre line almost 2 weeks ago and I have not received any feedback from webafrica. Should I require any feedback, I must contact them. It really feels like me as a customer has to run after webafrica every day for feedback, where as other companies will contact and hound the customer to on board them. The level of service from webafrica on the on boarding side is pathetic. I have been charged R249 as a service fee and from the time I been charged till now, I haven't gotten a single phone call from webafrica.

All their support services are via WhatsApp channels. There isn't even any number to phone them, so u don't even know if you are contacting a robot or a person

Helpful (0)

Replies (1)

Webafrica's replyOfficial

06 Mar 2026, 09:14

Hello Vishaan. Thank you for sharing your experience and letting us know how frustrating this has been. We completely understand how disappointing it is to feel like you’re chasing updates after submitting your fibre order. Your time and trust are important to us. We want to let you know that we have reached out directly to the Metrofibre activation teams on your behalf. They will review your order and email you with an update on the next steps as soon as possible, so you don’t have to follow up repeatedly. We appreciate your patience, and we’re committed to making this process as smooth and hassle-free as it should be. If you have any questions in the meantime, please don’t hesitate to reach out. We’re here to support you every step of the way. R^

Webafrica's reply06 Mar 2026, 09:14

Official