Pathetic service

I run an international business remotely from RSA and am reliant on my WebAfrica service. This is the second occurrence like this - on the 15th Feb 2021 my service was disconnected - they said I moved the router to a different address (which I had not). After at least 8 hours of chatting to bots and support consultants I managed to get a fault reference (which is not visible to me or the bot). It is now the 23rd February and I have no feedback and no service. This is pathetic and no wonder RSA can no longer compete internationally in business.