Pathetic Service!!!!

I am very disappointed with the terrible service I have received from Webafrica or should I say the lack of service! I did an application for fiber through Vuma exactly 4 weeks ago today and Webafrica was the service provider. A week after not hearing from them I called and they advised that they did not have me in the system and so they created a profile for me. I'm not sure what is meant to happen in the background between them and Vuma but at least it was sorted now and my order would be processed. Well...3 weeks later and still nothing! Apparently there was another application on the same address and so they needed to contact this person to cancel because they couldn't just cancel. This I was told a week and a half ago. Unfortunately I don't have a specific contact at Webafrica and so I keep bugging the sales rep from Vuma who keeps calling Webafrica and they keep telling him they will call me or the problem is getting fixed and yesterday he was told that they would put a supervisor on the case. This is absolutely pathetic and I keep having to make contact and ask them how far things are. We all need the internet more than ever but they dont give a dam who they mess around! I really just want to cancel everything but in the same breathe...I want answers. I mean what happened to service levels and pleasing the customer and just common decency! I guess my business means nothing but from what I've seen on Facebook there are many people who are unhappy with Webafrica!