Pathetic service

There should be an option for zero stars but nevertheless. Ridiculous company, along with Vumatel who supplies the physical fibre. This is by far worse experience I have ever had in my entire life... Webafricas company Key result areas consists of 95% sales... 4% suspending lines due to payments that failed. Even though the payment has failed due to their own negligence. They debited my credit card with out consent, at no point in time have i authorized them to debit my monthly installment from my credit card. I have gone online and stipulated my current account for payment, however, they continue to debit my credit card, which has caused unnecessary charges. My card then expires and the payment bounces because the renewal card details have changed. Instead of contacting to me advise and/or make alternative arrangements. I receive an sms advising that they will be retrying the payment again in 24 hours...Obviously the payment fails again and they immediately suspend my service...in this day and age where majority of people work from home and depend on internet connection to do so, they suspend my account without prior notice or without providing an option for an alternative means of payment. The 1% of their KRA goes to service...Their client are expected to chat to a robot via whatsapp and never get to liaise with a warm body( human being) I should have known when my first interaction with them left me out of pocket as i needed to pay to repair the damages they done to my paving when laying the fibre to my home. They lifted our paving to run the Fibre line to my house and then left it just as is... leaving me with the haste and waste of time and money to have it fixed myself. They have absolutely no sympathy or work ethic...with an exception to procuring a sale...that was handle well, they called me numerous time and assured me, that my decision to cancel my current subscription with another service provider is a no brainer....i am still without an internet connection as I am typing this even though I managed to update and re-process the payment... So i am using my mobile data, once again, a waste of money.