PATHETIC SERVICE - ***

Internet down for R 8 hours now and I'm working from Home, Whose gonna pay my average because i cannot work due to internet being down, MR CEO OF WEBAFRICA Sean Nourse kindly change the business process, you're competitors have a call center to service their clients, like Rain, Afrihost, Supersonic but Webafrica only has a call center for new business or sales not queries or billing systems and that process or whatsapp functionality is pathetic, because i'm speaking to an automated whatsapp machine and they hardly resolve queries and its actually a bad service to rely on, the main aim of any business is profits and taking care or servicing and creating an exciting environment for you clients. The internet is down and i called over 3 times they could'nt assist all you new business consultant said i must send a whatsapp do you understand how shallow that sounds, clients call in requesting help instead of getting help you're advised to send a whatsapp then you send that whatsapp but hardly get assistance. If the situation is not resolved immediately i will cancel this asap i have no time for such nonsense and people who don't appreciate customer service, Please advise immediately when will the connection be sorted honestly, remember we have options as clients we are not obligated to stick with Webafrica i can choose any service provider who respect customer loyalty and customer services, MR CEO please fix this asap or you will lose business asap.