Pathetic service

Currently experiencing horrible service from WebAfrica. I had an issue with my WiFi towards the end of November 2025. Whereby I new service had to be created once the new service was created I was then unable to make a payment online or at multiple different stores. The issue was eventually sorted and we were then able to pay for our disconnected service and this took about a week. Mind you while all of this is happening both my husband and I work from home.

The service was eventually reconnected and we had WiFi over the December period. I have now been unable to pay again online or at different stores, the stores I have tried paying at are Shoprite, Checkers, Pep and Pick n Pay. My service is now disconnected not because I don’t want to pay but because I am unable to pay. The other frustrating part is that I connect to agent this morning who gave **** sympathies and placed me on hold while she escalated the issue. I asked for feedback after a few minutes and she said I must wait a few minutes and she will update after 40+ minutes I got a message saying “ *Sentle M.*: Gomolemo i will transfer you to a different department where you will be assisted further” and I have not been transferred to another agent.

This is is incredibly annoying as I was first assisted by an *********** agent and now willie the bot is telling me that I have a pending call back since 9am