Pathetic Service

I have been discounted incorrectly due to them messing up my address with another address which is similar to mine. This is the 3rd time this is happening. I'm on day 3 of no connection. Cant speak to a anyone telephonically only use the watsapp bot which is so tiring trying to explain and no one understanding. I received a notice via email advising that I cancelled my service. I responded to advise i did not cancel and that the address noted is incorrect. The address is in the same area, the street name is very similar but it is not my request. Last time I was without service for a month, no apology, no refund for the month which i paid for not even a free or pro-rated premium. I have sent 9 emails to webafrica and no response. the bot service is of no help either.